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i Please note: UPCOS.IN is an independently run information & content portal about outsourced-employee policy in Uttar Pradesh. It is not the official Government of Uttar Pradesh portal. For official login, records and services, always use the official website. कृपया ध्यान दें: UPCOS.IN उत्तर प्रदेश में आउटसोर्स कर्मियों से जुड़ी नीतियों की जानकारी देने वाला एक स्वतंत्र पोर्टल है। यह उत्तर प्रदेश शासन की आधिकारिक वेबसाइट नहीं है। आधिकारिक लॉगिन एवं सेवाओं हेतु सदैव आधिकारिक वेबसाइट का उपयोग करें।
Home / Grievance Redressal

Grievance Redressal — How To File a Complaint

A guide to the kinds of complaints outsourced employees, agencies and departments can raise, what to keep ready before filing, and where to actually submit it.

Who can file a grievance

The grievance-redressal channel is meant for four broad groups: outsourced employees, outsourcing agencies, government departments, and members of the general public with a query or concern related to the outsourcing system.

Common categories of complaints

Salary issues

Delayed, partial, or non-payment of monthly wages by your outsourcing agency.

EPF / ESIC issues

Contributions not reflecting in your EPF/ESIC account despite deductions shown on your pay slip.

Agency conduct

Unauthorised deductions, demands for informal payments, or unfair treatment by your placement agency.

Workplace concerns

Safety issues, harassment, or disputes about duties and working hours at your posting.

Before you file: information to keep ready

  • Your employee ID / registration details and the department you're posted to
  • Name of your outsourcing agency
  • A clear, dated description of the issue (e.g., "salary for March 2026 not received as of April 20")
  • Supporting documents where available — pay slips, appointment letter, screenshots of communication
  • Your registered mobile number, since grievance tracking is usually linked to it

Where to actually file it

Grievances must be filed on the official UPCOS grievance system so they're logged, tracked with a reference number, and routed to the right desk. We don't replicate that form on this site — filing a real grievance requires it to actually reach UPCOS and your department, which only happens through the official channel.

Open Official Grievance Portal ↗

If your grievance isn't resolved

Note your grievance reference number when you file. If there's no response within a reasonable time, the standard escalation path is to follow up through the same official portal (most grievance systems show a status tracker), and if needed, raise it with your department's nodal officer directly, since departments are expected to monitor their allocated agencies' compliance.